Ledger Live Update Account Hack sravrannies
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Ledger user sravrannies reports that all of their funds were lost when upgrading the Ledger Live dashboard.
This is a global/international case not involving a specific country.[1][2][3][4]
About Ledger
"Lost all my Alta using a Ledger."
"Ledger Support appear to find it "tedious" dealing with customers. Meanwhile my coins get stolen."
"My Ledger got hacked nearly a year ago when I upgraded to the Ledger Live dashboard. Still haven't bee[n] compensated for lost coins. DON'T BUY A LEDGER"
"Hey David, still waiting to be compensated for my stolen coins over a year ago when my Ledger got hacked after upgrading to the Ledger Live dashboard. Still having problems I see. Come on David - I actually have email correspondence with you about this - very disingenuous of you. Would you like me to share with everyone. A search of Reddit will show multiple cases of people being hacked and losing coins."
This is a global/international case not involving a specific country.
The background of the exchange platform, service, or individuals involved, as it would have been seen or understood at the time of the events.
Include:
- Known history of when and how the service was started.
- What problems does the company or service claim to solve?
- What marketing materials were used by the firm or business?
- Audits performed, and excerpts that may have been included.
- Business registration documents shown (fake or legitimate).
- How were people recruited to participate?
- Public warnings and announcements prior to the event.
Don't Include:
- Any wording which directly states or implies that the business is/was illegitimate, or that a vulnerability existed.
- Anything that wasn't reasonably knowable at the time of the event.
There could be more than one section here. If the same platform is involved with multiple incidents, then it can be linked to a main article page.
The Reality
This sections is included if a case involved deception or information that was unknown at the time. Examples include:
- When the service was actually started (if different than the "official story").
- Who actually ran a service and their own personal history.
- How the service was structured behind the scenes. (For example, there was no "trading bot".)
- Details of what audits reported and how vulnerabilities were missed during auditing.
What Happened
The specific events of the loss and how it came about. What actually happened to cause the loss and some of the events leading up to it.
| Date | Event | Description |
|---|---|---|
| October 5th, 2018 5:11:00 AM MDT | Original Tweet | Original Tweet shares Ledger support email. |
| April 25th, 2019 12:16:00 PM MDT | Tweet Shared | Another Tweet on the issue. |
| April 26th, 2019 4:42:00 AM MDT | Tweet Shared | Another Tweet on the issue. |
Technical Details
This section includes specific detailed technical analysis of any security breaches which happened. What specific software vulnerabilities contributed to the problem and how were they exploited?
Total Amount Lost
The total amount lost is unknown.
How much was lost and how was it calculated? If there are conflicting reports, which are accurate and where does the discrepancy lie?
Immediate Reactions
How did the various parties involved (firm, platform, management, and/or affected individual(s)) deal with the events? Were services shut down? Were announcements made? Were groups formed?
Ultimate Outcome
What was the end result? Was any investigation done? Were any individuals prosecuted? Was there a lawsuit? Was any tracing done?
Total Amount Recovered
There do not appear to have been any funds recovered in this case.
What funds were recovered? What funds were reimbursed for those affected users?
Ongoing Developments
What parts of this case are still remaining to be concluded?
Individual Prevention Policies
No specific policies for individual prevention have yet been identified in this case.
For the full list of how to protect your funds as an individual, check our Prevention Policies for Individuals guide.
Platform Prevention Policies
Policies for platforms to take to prevent this situation have not yet been selected in this case.
For the full list of how to protect your funds as a financial service, check our Prevention Policies for Platforms guide.
Regulatory Prevention Policies
No specific regulatory policies have yet been identified in this case.
For the full list of regulatory policies that can prevent loss, check our Prevention Policies for Regulators guide.
References
- ↑ @sravrannies Twitter (Oct 18, 2022)
- ↑ @sravrannies Twitter (Oct 18, 2022)
- ↑ @sravrannies Twitter (Oct 18, 2022)
- ↑ @sravrannies Twitter (Aug 25, 2023)