Ellipal Funds Stuck Pass Phrase SUPERVILLAN1974

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Ellipal Hardware Wallet

Reddit user SUPERVILLAN1974 was a user of the Ellipal hardware wallet. They report to have lost access to their funds, which were protected by a seed phrase and a pass phrase. While they have tried all the possible combinations, their wallet repeatedly show up empty. When first publicly mentioned in Febaruayr 2022, the value of the funds was $13k. It is not believed that they have managed to regain access to the funds.

This is a global/international case not involving a specific country.

About Ellipal

"Self-custody, full control of what yours Recommended by Forbes Trusted by users in over 140 countries Store over 10,000 coins and tokens"

"Air-gapped cold wallet is always 100% isolated from the internet. It is fully protected from unauthorized access, cyber hacks, malware, and any online threats."

"ELLIPAL was founded by two encryption technology experts, David and Thomas, in 2018. The company focuses on one-stop solutions for cryptocurrency security and blockchain service ecosystem. Headquartered in Hong Kong, ELLIPAL has warehouses in various parts of the world, such as Australia, Germany, the United States, and the United Kingdom to quickly meet the demands of fast growing customers."

"During a blockchain meeting in 2019,David proposed the concept of a cold wallet 2.0 and he named this new concept "air-gapped cold wallet". David applied this solution to ELLIPAL’s product: the ELLIPAL Titan Cold Wallet. The ELLIPAL Titan is the market leader of large screen air gapped cold wallet."

"We create the most secure cryptocurrency cold wallet and share a portable and fast cryptocurrency service system with all of mankind."

"I spent 11 years in maximum security"

"SO WHY CANT I GET MY FUNDS AND I HAVE MY SEED phrase. The first thing i did was BACK it up in a metal wallet. and no one has seen it. When it goes on a brand new ellipal or put my phrase in my ledger it does not show my xrp. But I’m have the ELLIPAL app on my ipad Pro and it has my blue cold wallet there , not watcH wallet. Cold wallet, but I can’t do anything with it. I have the original transaction from the exchange and the transfer details to the ledger nano x and a transfer details from my nanox to my ellipal and my cold wallet on my i pad but the ellipal titan wont move it, the ledger wont move it. i have my seed phrase. If you could hel;p me gert it back i would be most generous. It’s been there over a year and it all began from a titan i bought that lost its ability to charge only 12 week after purchase. After no help at all from ellipal i bought new charger that didn’t work. So i bought a new ellipal titan that also wont work. But my ipad still has the app with cold wallet blue. Please help"

"I bought the xrp on Swyftx exchange. From there i sent it to my ledger nano x, a few months later I sent a portion to a brand new ellipal titan connected to the IOS ellipal app."

"Yes i have tryed all of that. And i dont mean to offend but your suggestions are quiet patronising. I know my keys , my crypto. But it seems not here. Look i have the same accounts that still have the original coins all the way from Swyftx exchange to my ledger, where still most of those coins are and the transfer addresses of all Swyftx , xrp purchase to ledger nano receiving addresses and sending addresses to the ELLIPAL addresses. And I have the cold wallet app in the i pad pro. I have every transaction id, hash and a cold wallet app on my ipad that i first connected with the titan. This all just stoped working when the battery malfunctioned and i think you should be helping me more considering I have every detail from the purchase of the original xrp to the ledger nano x to the cold wallet app that i am looking at as I write this now with the funds ion it. You need to actually help me out as it is all complete trust lines from all addresses. I have been going through this for nearly 2 years. Please. Tell me where i can search in my iPads files and what i should be looking for. When it comes to xrp."

"Then within a month of owning the titan , it lost capability of charging. I kept getting suggestions how to fix it but the battery kept getting lower and lower until I got a new charger but that did not fix the charging issue so i bought a brand new titan. Now i have been a crypto holder for over 4 years and i still have a hell of a lot to learn but the one thing i have never failed to learn is your keys, your crypto so i always put my seed phrase instantly into a metal cold storage and no one has access to it. Now i only have a blue colored cold storage wallet on the screen of my iPad Pro and i also have watch wallet on a different device. I have not ever taken the cold storage wallet on my iPad Pro because its the only thing i have to prove that they are my funds because every time i try and import my seed phrase onto my new titan it just comes up with no funds."

"So are your team going to make it possible to control my funds from a ellipal app cold wallet. I have the cold wallet on my iPad iOS ellipal app but when i put the mnemonic seed into the brand new ellipal titan it wont turn show funds. But I definitely have the app on my ellipal; iOS app that definitely says cold wallet and its blue colour. and the funds are unchanged but no control. I also have the transaction id and details from the original purchase on the Swyftx exchange account i own to the transfer to my ledger nano x and the transaction from a portion of those xrp to my ellipal cold wallet titan and iOS iPad ellipal app thaty say cold wallet. They. Are all my wallets and accounts and i need to know that you will rectify this problem so i can continue to use ellipal wallet. Thanks"

"I threw the titan in the garbage because it wouldn’t sign transactions." "My xrp has been he jacked by ELLIPAL. I have cold wallet app and brand new ELLIPAL titan wont sign assets out. Never would of happened if ELLIPAL had of assisted me when my first ELLIPAL failed to charge battery only after 2 weeks of owning it. I begged them for assistance and now 2 years later my xrp is still stuck"

"Yeah my battery wont charge and I’ve been asking them for help for 6 months and all I get are 10 word suggestions that are really patronising as they think I haven’t tried to change the cord. They wrote that to me every 6 days but nothing else. I ended up buying a new charge mount that looked promising and nothing. Then I bought a whole new titan as I have my seed . I get my wallet up but it wont let me move my coins. 13ki just sitting bridle for 6 months."

"I definitely put my mnemonic seed into a metal storage wallet and buried it. The only thing is i added a 13th word passprase and although i know the word and numbers , i have about six different ways i write it as i use it for some of my emails and stuff but i have put the mnemonic seed phrase in and the 13th word passphrase in every combination there is and it just keeps coming up as a wallet with no funds. The only things that say my funds are triggered and untouched is the cold wallet that’s installed on my iPad Pro and the watch wallet on a different device. I hope my writing is understandable. I’m sorry but i am extremely frustrated"

"I know my mnemonic seed and I put it into metal wallet I also bought from you. So far 3 titan wallets, 2 extra chargers all up over 400 aud and you still steal my account. I trusted you and I already had taken money out of the account. It’s when your stupid battery charge issue that I know I was not the only one, you would not help and once o tryed puting into a new titan it’s like I can’t access my funds. I still have my blue cold wallet app and you don’t help. I will make it my mission to warn people if you"

This is a global/international case not involving a specific country.

The background of the exchange platform, service, or individuals involved, as it would have been seen or understood at the time of the events.

Include:

• Known history of when and how the service was started.
• What problems does the company or service claim to solve?
• What marketing materials were used by the firm or business?
• Audits performed, and excerpts that may have been included.
• Business registration documents shown (fake or legitimate).
• How were people recruited to participate?
• Public warnings and announcements prior to the event.

Don't Include:

• Any wording which directly states or implies that the business is/was illegitimate, or that a vulnerability existed.
• Anything that wasn't reasonably knowable at the time of the event.

There could be more than one section here. If the same platform is involved with multiple incidents, then it can be linked to a main article page.

The Reality

This sections is included if a case involved deception or information that was unknown at the time. Examples include:

• When the service was actually started (if different than the "official story").
• Who actually ran a service and their own personal history.
• How the service was structured behind the scenes. (For example, there was no "trading bot".)
• Details of what audits reported and how vulnerabilities were missed during auditing.

What Happened

The specific events of the loss and how it came about. What actually happened to cause the loss and some of the events leading up to it.

Key Event Timeline - Ellipal Funds Stuck Pass Phrase SUPERVILLAN1974

Date	Event	Description
September 29th, 2021 9:21:55 AM MDT	Ask About Monero	SUPERVILLAN1974 asks about Monero support on Ellipal, suggesting they are still using the wallet without issue.
February 12th, 2022 5:06:21 PM MST	Funds Stuck	The funds are reportedly still stuck after 6 months and SUPERVILLAN1974 indicates they are worth roughly $13k.
October 27th, 2022 7:56:54 PM MDT	Still Failing	SUPERVILLAN1974 reports spending over $400 AUD on wallets and chargers and still not being able to access their funds.

Technical Details

This section includes specific detailed technical analysis of any security breaches which happened. What specific software vulnerabilities contributed to the problem and how were they exploited?

Total Amount Lost

The total amount lost has been estimated at $13,000 USD.

How much was lost and how was it calculated? If there are conflicting reports, which are accurate and where does the discrepancy lie?

Immediate Reactions

How did the various parties involved (firm, platform, management, and/or affected individual(s)) deal with the events? Were services shut down? Were announcements made? Were groups formed?

Ultimate Outcome

What was the end result? Was any investigation done? Were any individuals prosecuted? Was there a lawsuit? Was any tracing done?

Total Amount Recovered

There do not appear to have been any funds recovered in this case.

What funds were recovered? What funds were reimbursed for those affected users?

Ongoing Developments

What parts of this case are still remaining to be concluded?

Individual Prevention Policies

No specific policies for individual prevention have yet been identified in this case.

For the full list of how to protect your funds as an individual, check our Prevention Policies for Individuals guide.

Platform Prevention Policies

Policies for platforms to take to prevent this situation have not yet been selected in this case.

For the full list of how to protect your funds as a financial service, check our Prevention Policies for Platforms guide.

Regulatory Prevention Policies

No specific regulatory policies have yet been identified in this case.

For the full list of regulatory policies that can prevent loss, check our Prevention Policies for Regulators guide.