Witty-Season-3914 Double Scam Recovery: Difference between revisions

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(Added the About Crypto.com section to Witty-Season-3914 case study and Crypto.com Withdrawal case study.)
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== About Crypto.com ==
== About Crypto.com ==


"Founded in 2016, Crypto.com today serves over 10 million customers with the world’s fastest growing crypto app, along with the Crypto.com Exchange and Crypto.com DeFi Wallet."
Crypto.com was founded in 2016<ref name="cryptoblog-5935" />. As of November 23rd, 2021, the platform served over 10 million customers worldwide<ref name="cryptoblog-5935" /><ref name="crypto-5924" />.<blockquote>"CRYPTO.COM EXCHANGE. Trade with confidence on the world’s fastest and most secure crypto exchange." "The World’s Fastest Growing Crypto App" "Buy crypto at true cost. Buy and sell 250+ cryptocurrencies with 20+ fiat currencies using bank transfers or your credit/debit card." "Join 10m+ users buying and selling 250+ cryptocurrencies at true cost. Spend with the Crypto.com Visa Card and get up to 8% back. Grow your portfolio by receiving rewards up to 14.5% on your crypto assets."</blockquote>Crypto.com shares a strong brand vision for their platform<ref name="crypto-5925" />.<blockquote>"Powered by cryptocurrency, the future of the internet: Web3 will be more fair and equitable, owned by the builders, creators and users. You." "We believe it is your basic right to control your money, data and identity."</blockquote>Like most platforms, they have a full page on their security policies and procedures<ref>[https://web.archive.org/web/20220105165415/https://crypto.com/security Security - Industry-Leading Security Infrastructure | Crypto.com] (Mar 13, 2023)</ref>.<blockquote>"Security First. Always." "Our commitment to our customers is built on trust. We believe that security and data privacy are the foundations of achieving mainstream cryptocurrency adoption."</blockquote>Crypto.com had recently been pushing hard into the US market with viral advertising stunts including actor Matt Damon, and a $700 million purchase of the naming rights  to the Los Angeles Lakers and Clippers Arena<ref>[https://techcrunch.com/2022/01/19/crypto-com-ceo-admits-hundreds-of-customer-accounts-were-hacked/ Crypto.com CEO admits hundreds of customer accounts were hacked - TechCrunch]</ref>.


"CRYPTO.COM EXCHANGE. Trade with confidence on the world’s fastest and most secure crypto exchange." "The World’s Fastest Growing Crypto App" "Buy crypto at true cost. Buy and sell 250+ cryptocurrencies with 20+ fiat currencies using bank transfers or your credit/debit card." "Join 10m+ users buying and selling 250+ cryptocurrencies at true cost. Spend with the Crypto.com Visa Card and get up to 8% back. Grow your portfolio by receiving rewards up to 14.5% on your crypto assets."
On November 23rd, 2021, Crypto.com announced their SOC 2 compliance. Jason Lau, Chief Information Security Officer of Crypto.com, made a statement at the time<ref name="cryptoblog-5935" />.<blockquote>“Crypto.com is a leader in security and compliance, including our recent SOC 2 announcement, Crypto.com [recently became] the First Cryptocurrency Platform to Achieve SOC 2 Compliance, ISO27001, ISO27701, PCI:DSS 3.2.1 (Level 1), and Highest “Adaptive” maturity levels for the NIST Cybersecurity Framework and NIST Privacy Framework." Crypto.com "successfully completed the Service Organization Control (SOC) 2 Audit, conducted by globally recognized audit and consulting firm Deloitte, which affirms that Crypto.com’s information security practices, policies, procedures, and operations meet the SOC 2 standards for security, availability, confidentiality and privacy."</blockquote>
 
"Powered by cryptocurrency, the future of the internet: Web3 will be more fair and equitable, owned by the builders, creators and users. You." "We believe it is your basic right to control your money, data and identity."
 
"Security First. Always." "Our commitment to our customers is built on trust. We believe that security and data privacy are the foundations of achieving mainstream cryptocurrency adoption."
 
"While Crypto.com is the world’s fourth-largest crypto exchange, it has been pushing hard into U.S. markets in recent months, with stunts including viral advertisements featuring actor Matt Damon and a $700 million purchase of the naming rights to the Los Angeles Lakers and Clippers Arena."
 
“Crypto.com is a leader in security and compliance, including our recent SOC 2 announcement,” said Jason Lau, Chief Information Security Officer of Crypto.com. "Crypto.com [recently became] the First Cryptocurrency Platform to Achieve SOC 2 Compliance, ISO27001, ISO27701, PCI:DSS 3.2.1 (Level 1), and Highest “Adaptive” maturity levels for the NIST Cybersecurity Framework and NIST Privacy Framework." Crypto.com "successfully completed the Service Organization Control (SOC) 2 Audit, conducted by globally recognized audit and consulting firm Deloitte, which affirms that Crypto.com’s information security practices, policies, procedures, and operations meet the SOC 2 standards for security, availability, confidentiality and privacy."
 
 
 
 
 
 
 
This is a global/international case not involving a specific country.
 
The background of the exchange platform, service, or individuals involved, as it would have been seen or understood at the time of the events.
 
Include:
 
* Known history of when and how the service was started.
* What problems does the company or service claim to solve?
* What marketing materials were used by the firm or business?
* Audits performed, and excerpts that may have been included.
* Business registration documents shown (fake or legitimate).
* How were people recruited to participate?
* Public warnings and announcements prior to the event.
 
Don't Include:
* Any wording which directly states or implies that the business is/was illegitimate, or that a vulnerability existed.
* Anything that wasn't reasonably knowable at the time of the event.
There could be more than one section here. If the same platform is involved with multiple incidents, then it can be linked to a main article page.


== The Reality ==
== The Reality ==
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== References ==
== References ==
<references>
<references>
<ref name="crypto-5924">[https://crypto.com/ Crypto.com Homepage] (Jan 22, 2022)</ref>
<ref name="crypto-5924">[https://web.archive.org/web/20220111051434/https://crypto.com/ Crypto.com Homepage] (Jan 22, 2022)</ref>
 
<ref name="crypto-5925">[https://web.archive.org/web/20220111051434/https://crypto.com/about Crypto.com About Page] (Jan 22, 2022)</ref>
<ref name="crypto-5925">[https://crypto.com/about Crypto.com About Page] (Jan 22, 2022)</ref>
 
<ref name="formula1-5926">[https://www.formula1.com/en/latest/article.formula-1-announce-crypto-com-as-inaugural-global-partner-of-the-f1-sprint.ozYI9zd0622tZyvroYhcM.html Formula 1 announce Crypto.com as inaugural global partner of the F1 Sprint series | Formula 1] (Jan 22, 2022)</ref>
<ref name="formula1-5926">[https://www.formula1.com/en/latest/article.formula-1-announce-crypto-com-as-inaugural-global-partner-of-the-f1-sprint.ozYI9zd0622tZyvroYhcM.html Formula 1 announce Crypto.com as inaugural global partner of the F1 Sprint series | Formula 1] (Jan 22, 2022)</ref>
 
<ref name="cryptoblog-5935">[https://web.archive.org/web/20211123193745/https://blog.crypto.com/crypto-com-the-most-secure-application-worldwide-adds-soc-2-compliance/ Crypto.com The Most Secure Crypto Platform Worldwide Adds SOC 2 Compliance] (Jan 23, 2022)</ref>
<ref name="cryptoblog-5935">[https://blog.crypto.com/crypto-com-the-most-secure-application-worldwide-adds-soc-2-compliance/ Crypto.com The Most Secure Crypto Platform Worldwide Adds SOC 2 Compliance] (Jan 23, 2022)</ref></references>
</references>

Revision as of 12:12, 13 March 2023

Notice: This page is a new case study and some aspects have not been fully researched. Some sections may be incomplete or reflect inaccuracies present in initial sources. Please check the References at the bottom for further information and perform your own additional assessment. Please feel free to contribute by adding any missing information or sources you come across. If you are new here, please read General Tutorial on Wikis or Anatomy of a Case Study for help getting started.

Crypto.com Exchange

This is a global/international case not involving a specific country.

About Witty-Season-3914

Witty-Season-3914 is a working mother with two children[1][2] from Fort Collins, Colorado[1][3]. She has a strong financial education background[4] and has run a franchised brick-and-mortar business for 2 years[2][3][5].

About Crypto.com

Crypto.com was founded in 2016[6]. As of November 23rd, 2021, the platform served over 10 million customers worldwide[6][7].

"CRYPTO.COM EXCHANGE. Trade with confidence on the world’s fastest and most secure crypto exchange." "The World’s Fastest Growing Crypto App" "Buy crypto at true cost. Buy and sell 250+ cryptocurrencies with 20+ fiat currencies using bank transfers or your credit/debit card." "Join 10m+ users buying and selling 250+ cryptocurrencies at true cost. Spend with the Crypto.com Visa Card and get up to 8% back. Grow your portfolio by receiving rewards up to 14.5% on your crypto assets."

Crypto.com shares a strong brand vision for their platform[8].

"Powered by cryptocurrency, the future of the internet: Web3 will be more fair and equitable, owned by the builders, creators and users. You." "We believe it is your basic right to control your money, data and identity."

Like most platforms, they have a full page on their security policies and procedures[9].

"Security First. Always." "Our commitment to our customers is built on trust. We believe that security and data privacy are the foundations of achieving mainstream cryptocurrency adoption."

Crypto.com had recently been pushing hard into the US market with viral advertising stunts including actor Matt Damon, and a $700 million purchase of the naming rights to the Los Angeles Lakers and Clippers Arena[10]. On November 23rd, 2021, Crypto.com announced their SOC 2 compliance. Jason Lau, Chief Information Security Officer of Crypto.com, made a statement at the time[6].

“Crypto.com is a leader in security and compliance, including our recent SOC 2 announcement, Crypto.com [recently became] the First Cryptocurrency Platform to Achieve SOC 2 Compliance, ISO27001, ISO27701, PCI:DSS 3.2.1 (Level 1), and Highest “Adaptive” maturity levels for the NIST Cybersecurity Framework and NIST Privacy Framework." Crypto.com "successfully completed the Service Organization Control (SOC) 2 Audit, conducted by globally recognized audit and consulting firm Deloitte, which affirms that Crypto.com’s information security practices, policies, procedures, and operations meet the SOC 2 standards for security, availability, confidentiality and privacy."

The Reality

There is no service presently known to double invested funds from users.

What Happened

Witty-Season-3914 reports that they sent a transaction for 7,000 ADA to a scam address, and immediately noticed their mistake. They were able to contact the support on their Crypto.com exchange and get back their funds within 45 minutes.

Key Event Timeline - Witty-Season-3914 Double Scam Recovery
Date Event Description
January 11th, 2022 5:56:59 AM MST Incident Posted On Reddit Witty-Season-3914 reports on their situation that they fell for the doubling scam. "I am only posting it because I hope to get roasted, and because smart people are dumb too."[11]
January 11th, 2022 4:12:54 PM MST Update Posted On Reddit Witty-Season-3914 provides an updates post on Reddit, including confirmation that they successfully recovered their funds. "from the time i sent it, to the time i got it back was about 45 minutes."[12]

Total Amount Lost

The total amount lost was reported as 7,000 ADA[11].

The closing market price for cardano on January 11th, 2022 was $1.19 USD[13].

Based on this information, the loss has been estimated at $8,330 USD.

Immediate Reactions

Witty-Season-3914 reports immediately realizing their failure and contacting crypto.com to retrieve their funds[11][12].

"Sent 7000 ADA to a sketch address that said they would double it… once i sent it i knew I [mess]ed up."

"it was a sick feeling."

"i tried calling and it referred me to the app chat."

Ultimate Outcome

Witty-Season-3914 reports a successful recovery of all funds within 45 minutes of their original payment[12].

"i don’t know how they got it back, i tried calling and it referred me to the app chat. i was able to get ahold of someone and within 10 minutes it was back in my account. from the time i sent it, to the time i got it back was about 45 minutes."

Total Amount Recovered

All funds were reportedly recovered within 45 minutes[12].

The total amount recovered has been estimated at $8,330 USD.

Ongoing Developments

There is nothing remaining to be concluded on this case.

Individual Prevention Policies

No specific policies for individual prevention have yet been identified in this case.

For the full list of how to protect your funds as an individual, check our Prevention Policies for Individuals guide.

Platform Prevention Policies

Policies for platforms to take to prevent this situation have not yet been selected in this case.

For the full list of how to protect your funds as a financial service, check our Prevention Policies for Platforms guide.

Regulatory Prevention Policies

No specific regulatory policies have yet been identified in this case.

For the full list of regulatory policies that can prevent loss, check our Prevention Policies for Regulators guide.

References

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