Mintpal Exchange Exit Scam

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MintPal

After previously learning a valuable lesson in why funds shouldn't be stored online, Mintpal decided that they'd allow the new (non background-checked) manager Alex Green full access to customer funds, and not maintain full reserves.

This exchange or platform is based in United Kingdom, or the incident targeted people primarily in United Kingdom.

About MintPal

"The fast, efficient and secure cryptocurrency exchange." "MintPal Limited is a UK based private company (registered UK company #09009856) that focuses on the exchanging of cryptocurrencies. Launched in early 2014, we aim to provide the best user experience matched with quick support times." "Our team is made up of talented developers and network engineers who know how to build a fast, efficient and secure system that takes advantage of the latest web technologies. Check out our security page to find out more about the security precautions we have in place."

"Our beautiful interface allows you to trade in real-time with live updating prices so you never miss the action. At just 0.15% per trade for both BUY and SELL orders, we have some of the lowest trading fees in the industry. MintPal has been built with strong security principles in mind. We utilise COLD storage and strict firewalls. Our support team handle customer queries throughout the day, never will you experience a long wait for a reply."

"A secure and reliable trading environment. A fast matching engine that executes trades within milliseconds. The latest market data available to all users as fast as possible. A highly scalable architecture that can handle spikes of activity. An appealing and responsive user interface that is easy to use. Fast support responses, typically within 24 hours. Full DDoS protection with a leading provider. CDN Caching for all static content. Distributed wallets and Hot/Cold wallets. Tiered design from day 1 to improve scalability. Push instead of pull to deliver all market updates as fast as possible. 2 Factor Authentication as standard for all staff."

"We store the majority of our customer's funds in a secure offline wallet, with only a portion available in a 'hot' wallet for instant withdrawals. This method vastly improves security at a minor expense of large withdrawals requiring manual processing. We utilize a leading DDoS provider for all public facing content and cache all static content on a CDN to provide the fastest possible load times. All website components are logically separated and protected by physical firewalls for increased security. All employees are required to connect to a secure VPN before gaining access to any systems. All interaction with the website is required over HTTPS so all communication is encrypted via SSL. Customers can set up two-factor authentication for accounts with Google Authenticator to provide an extra layer of security. We use an industry recognised PCI (credit card provisioning compliance) scanning service to routinely scan the website to aid in locating any potential security issues. We use industry standard methods for preventing SQL Injection & XSS attacks on our website. In additional, all passwords & sensitive data are encrypted along with a static & random salt."

"[T]he cryptocurrency exchange gaining a lot of publicity recently for events such as the attack with Vericoin, requiring it to fork." "MintPal accepts no liability for any loss however so arising suffered as a result of any failure or fault in the service provided by MintPal. Any compensation shall be at the discretion of MintPal."

"MintPal will not be responsible for any damages that you may suffer. MintPal makes no warranties of any kind, expressed or implied for services we provide. MintPal disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by MintPal and its employees."

"Moolah has recently picked up Mintpal." “The exchange was acquired by Moopay executive “Alex Green” who many believe was a shady scammer."

"Our first action to take regarding MintPal, is to beef up the security, make a number of performance tweaks; do a formal audit and review of operational procedures. Once this is done, we will focus on introducing new features to both platforms. They already have a great platform, we just need to make sure that all the doors are locked, and that none of the windows are open."

“A total of 3,894 BTC was stolen from Mintpal customers and never returned. Alex Green (also known by another alias, Ryan Kennedy) had fled the cryptocurrency scene. Green has since been arrested by the authorities, but for rape charges, as reported by Bitcoin.com”

"Thanks to all of you who have already donated, @CryptoCobain has sent the first 22 BTC raised directly to @Selachii_LLP to start proceedings"

“How messy [the process] gets really depends on how cooperative Ryan is. The altcoins that didn't migrate to MintPal V2 – we estimate that to be around 1,000 BTC worth – we can return to users. The other missing amounts, including missing bitcoins, are still with Ryan and hopefully we can get him to cough up those as well. Then, we can return the bitcoins to customers and rebuild, rebrand from there.”

This exchange or platform is based in United Kingdom, or the incident targeted people primarily in United Kingdom.

The background of the exchange platform, service, or individuals involved, as it would have been seen or understood at the time of the events.

Include:

• Known history of when and how the service was started.
• What problems does the company or service claim to solve?
• What marketing materials were used by the firm or business?
• Audits performed, and excerpts that may have been included.
• Business registration documents shown (fake or legitimate).
• How were people recruited to participate?
• Public warnings and announcements prior to the event.

Don't Include:

• Any wording which directly states or implies that the business is/was illegitimate, or that a vulnerability existed.
• Anything that wasn't reasonably knowable at the time of the event.

There could be more than one section here. If the same platform is involved with multiple incidents, then it can be linked to a main article page.

The Reality

This sections is included if a case involved deception or information that was unknown at the time. Examples include:

• When the service was actually started (if different than the "official story").
• Who actually ran a service and their own personal history.
• How the service was structured behind the scenes. (For example, there was no "trading bot".)
• Details of what audits reported and how vulnerabilities were missed during auditing.

What Happened

The specific events of the loss and how it came about. What actually happened to cause the loss and some of the events leading up to it.

Key Event Timeline - Mintpal Exchange Exit Scam

Date	Event	Description
October 1st, 2014 12:00:35 AM MDT	Main Event	Expand this into a brief description of what happened and the impact. If multiple lines are necessary, add them here.

Total Amount Lost

The total amount lost has been estimated at $1,300,000 USD.

How much was lost and how was it calculated? If there are conflicting reports, which are accurate and where does the discrepancy lie?

Immediate Reactions

How did the various parties involved (firm, platform, management, and/or affected individual(s)) deal with the events? Were services shut down? Were announcements made? Were groups formed?

Ultimate Outcome

What was the end result? Was any investigation done? Were any individuals prosecuted? Was there a lawsuit? Was any tracing done?

Total Amount Recovered

There do not appear to have been any funds recovered in this case.

What funds were recovered? What funds were reimbursed for those affected users?

Ongoing Developments

What parts of this case are still remaining to be concluded?

General Prevention Policies

Mintpal is one of those rare cases where all 3 prime causes of platform losses were present. Funds were stored online in the case of Vertcoin, there was no multi-sig employed, and full reserves were not maintained.

Individual Prevention Policies

No specific policies for individual prevention have yet been identified in this case.

For the full list of how to protect your funds as an individual, check our Prevention Policies for Individuals guide.

Platform Prevention Policies

Policies for platforms to take to prevent this situation have not yet been selected in this case.

For the full list of how to protect your funds as a financial service, check our Prevention Policies for Platforms guide.

Regulatory Prevention Policies

No specific regulatory policies have yet been identified in this case.

For the full list of regulatory policies that can prevent loss, check our Prevention Policies for Regulators guide.