TREZOR

DESCRIPTION OF EVENTS

"Using firefox on my macbook pro."

"Well here we go..... I opened a wallet last year and purchased a small amount of crypto. Wrote down the PIN and the random 24 words and securely hid them. Everything has been fine until today when I went to transfer some coins and as soon as I logged in on Trezors official website my trezor shows a zero balance of all coins...... One transaction was done for the entire BTC I owned and one transaction was done for the LTC I had as well. Both on the same day in May around the same time (I did not do either transaction). Both transactions seem to be about two months ago and around 1am in morning. I quickly remembered that I had a scare a couple months ago (possibly at the same time as these transactions) when I logged in to my account and saw at the top of the screen a Trezor recommendation to upgrade the firmware so I did. As soon as I did this the account said it could not recognize my pin or passphrase. Every time I tried to enter my pin I got the same error or lack of being able to loggin so I eventually had to wipe the Trezor and re-enter my 24 words and finally the funds showed up. Since then I have not logged back in until today. I am 100% sure that no one saw my hard copy PIN, passphrase or 24 words. However when I login I see that one random BTC transaction and one random LTC transaction both well after I go to bed and both on the same day middle of May. I also see a complete zero balance of all coins I had. Please tell me I did not lose everything via hack and instead this is just the funds not showing properly because I am entering something incorrectly etc...... Also is there any safe way to contact TREZOR? I emailed a message and received an email response saying they will respond during normal business hours M-F. Any advice or feedback is greatly appreciated."

"We are not talking about a couple thousand dollars here, this is for sure a federal offensive with how large the wallet was." "Hackers just got 67k"

"The key to what occurred is written in the original post. He says the website told him the passphrase was not recognized. This shows that like many people OP doesn't really understand how a passphrase works. It's impossible for the passphrase to be wrong. Anything you enter will open up a wallet--it's just that entering the wrong passphrase will open a wallet with zero balance."

"So, it's obvious he was on a phishing web site. The website then asked him to enter his seed words and his passphrase to 'upgrade the firmware'. Now the thieves have everything they need to steal the coins. I'm 100% positive his Trezor device is genuine. The problem was the website he went to and the fact that he entered his seed words and his passphrase on that website."

"I feel badfor you guys i was just phished out of about 3.5 btc this week. No luck i take it getting any back?"

"Trezor customer support wont help you. You can file a report with the local authorities. I pray that this is some kind of inside job with trezor and one of the employees is somehow facilitating all of this theft. If this was the case we could all sue trezor and hopefully get our money back but unfortunately this probably was brilliant malware attached to the firmware which sent us to a fake trezor portal after we were already logged in to the account giving complete access to our acounts to the hackers. Or when we were redirected the fake firmware update which requested I re- imput my 24 seed wards in order to complete the firmware installation actually was handing over my seeds directly to the hacker. Only other option is that the trezor I purchased was fake and loaded with malware...."

"It asked me at the end to verify my pin which I also did through my trezor pin pad. The balance still showed full funds in my accounts before I logged out. When I logged back in everything was good but the transaction happened hours later when I went to sleep. I guess the fake instructions from the trezor firmware were all linked directly some how to the hacker and I was essentially giving them direct access to my account obviously without knowing it. Oh well, it was only 68,ooo.oo! I obviously made the mistake of trusting a site which looked authentic after the firmware link. Unless my trezor was fake from the beginning through the seller on amazon this whole situation is all my fault. Can't blame anyone except myself however I am pissed off at Trezor for not having in bright red letters on my account home page a warning about this theft operation that so many people seem to be affected by. Had I known that this was so common I would have been much more careful....."

Explore This Case Further On Our Wiki

Reddit user Nosler165 reports being directed to a phishing website when they went to the trezor.io website. After entering their funds into what they believed to be the official Trezor website, their wallet was wiped. They lost a bitcoin and many litecoin, totalling $67k worth of funds.

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