MULTIPLE

DESCRIPTION OF EVENTS

"Raelene Vandenbosch uses Rogers Communication Canada Inc. (“Rogers”) as the service provider for her personal cell phone. She first signed up with Rogers in December 2015 and continued to be a Rogers customer. On June 30, 2021, her personal information was hacked when someone pretending to be a Rogers technician called into a retail mobile kiosk in Quebec City owned by Match Transact Inc. (“Match”). The hacker asked a clerk at the kiosk to enable screen sharing and the hacker gained access to Rogers’ customer database, including the plaintiff’s personal information. The hacker performed a SIM swap on the plaintiff’s Rogers’ account and quickly gained access to her phone number, phone and internet accounts, including the plaintiff’s cryptocurrency account. Within a few minutes of the SIM swap, the hacker withdrew the plaintiff’s bitcoins from her cryptocurrency account. A few hours later, the hacker gained access to a second cryptocurrency account and withdrew additional bitcoins. The plaintiff alleges the lost bitcoins were valued at approximately $534,530 at the time of the theft and were valued at approximately $1 million shortly after."

At the time, the cryptocurrency was worth $535k. The value has since grown past $1m USD.

The initial reaction of Raelene Vandenbosch is unknown.

Raelene Vandenbosch filed lawsuits against Rogers Communication Canada Inc. and Match Transact Inc.

It is unclear if any recovery will be possible through the arbitration process.

The case has been moved into an arbitration process.

Explore This Case Further On Our Wiki

A Canadian woman, Raelene Vandenbosch, is suing Rogers Communications and Match Transact Inc. after losing 12 Bitcoin (worth $531,000 in 2021, now $1.8 million) in a SIM swap scam. She alleges a Match-owned mobile store employee shared her information with a hacker, enabling the theft. The British Columbia Supreme Court ruled most of the case must go to arbitration, except for a public admission of wrongdoing. Vandenbosch accuses the companies of negligence and breach of privacy, while Rogers denies fault and highlights evolving fraud risks.

Canadian woman sues phone company over 12 BTC stolen in SIM swap scam - Cryptopolitan Reddit (Jul 7)
B.C. woman lost over $500K in bitcoin in 2021 SIM swap fraud scheme, lawsuit alleges - CBC News (Jul 7)
Court: B.C.’s new arbitration ban doesn’t apply in Rogers customer dispute over $1M hacking loss - Law360 (Jul 7)
Raelene Vandenbosch vs Rogers Communications Canada Inc., Match Transact Inc. dba WOW! Mobile Boutique, John Doe Mobile Clerk, and John Doe Hacker - BC Courts (Jul 7)
Vandenbosch v. Rogers Communications Canada Inc., - Law360News (Jul 7)
https://www.reddit.com/r/CryptoCurrency/comments/1lsg4he/canadian_woman_sues_phone_company_over_12_btc/ (Jul 7)
https://www.cryptopolitan.com/canadian-woman-sues-phone-company-stolen-btc/ (Jul 7)
https://www.reddit.com/r/BitcoinCA/comments/1lsxnqj/canadian_woman_sues_phone_company_over_12_btc/ (Jul 7)

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